Is Microsoft 365 Copilot Worth It for a 20-Person Company?

Copilot is now woven through Outlook, Teams, Word and Excel. For a small business, the value depends less on the AI and more on how well your files and permissions are organized.

Fix permissions first

Copilot can surface anything a user has access to. If your SharePoint is a sprawl of “Everyone” folders, clean that up before you license a single seat.

Where small teams see wins

• Meeting summaries and action items in Teams.
• Drafting customer emails and proposals from past documents.
• Explaining and building Excel formulas and pivot tables.
• Catching up on long email threads after time away.

Our recommendation

Pilot with three to five people for 60 days, track time saved weekly, and expand only where the numbers justify it.